投诉信及回复

1.不能拍照，不能收发信息，等等。。。

2.希望对方可以允许你退货或者是换部新手机。

3.写信日期是2008年12月21日。注意书信格式。

no.7jiangnanroad，chongqingcity，china

st

dec.21，2008

dearmanager，mynameiswanghua.iamwritingthislettertotellyousomeproblemsaboutthesq200cellphonewhichiboughtfrom

ththefirstsuperstoreondec.the18.firstofall，thecellphonecannotbeusedtotakepictures.itseemsthatthereissomethingwrongwiththecamera.second，

icanneitherreceivenorsendmessagesthroughthiscellphone.moreover，thebutterypoweristooshorttolastforoneday.becauseoftheaboveissues，irequirethatyoueitherallowmetoreturnthiscellphoneandyourefundthemoneytomyaccountorgiveanothernewphonetome.ifyouhaveanybettersuggestionspleasecontactmeassoonaspossible.

thankyou。

yourscustomer，

wanghua.

假如你是第一百货公司的经理吴刚，针对上文给予回复。

th

dec.30，2008dearmr.wang，mynameiswugang，thegeneralmanagerfromthefirstsuperstore.firstofall，iwouldliketosaysorryaboutyournewphoneandthankyoufortellingus

abouttheseproblems.

asfarasyoursq200cellphoneisconcerned，isuggestthatyoureturnitbacktoourstoreandwewillgiveyouanotherone.thechargewillbeallonus.inordertoexpressourregrets，weplantosendyouagiftcard.ipromisethenewcellphoneisgoingtobeperfect。finally，wearesorryagainandhopeyouwilllikethenewcellphone。ifyouhaveanyquestions，pleasefeelfreetocontactme.haveagoodday。

sincerely，wugang.

第二篇：6投诉信&回复信投诉信&回复信

投诉信写作基本套路：

dear

首段：表明写作意图以及与收信人的相关性；

中间段：写明原因，提出具体方案，并且希望得到解决；结尾段：希望得到回复，并且表示感谢投诉信写作模板：dearsirormadam：iamveryhappythat„„，butitisapitytoinformyouthat„„